Contacting Verizon to initiate arbitration can get them to act - some customers with severe complaints against companies like Verizon get compensation in the thousands of dollars.
To initiate arbitration, the first step is to contact Verizon at their legal address with a legal notice. (Verizon’s contract is written to avoid class action lawsuits in regular court). It often gets customers what they want, but can take some navigation.ĭemand Consumer Arbitration from Verizon under your Verizon contract.Īrbitration is a type of dispute resolution that lets you bring your dispute with Verizon to an independent arbitrator who acts like as judge. Instructions for following this process, and what to do after you contact Verizon, can be found here. Sending a demand letter to contact Verizon at their legal address is an initial step in the Small Claims process. If you want to contact Verizon Wireless to start a legal process, there are two ways:īegin Small Claims Court proceedings by contacting Verizon Wireless at their legal address. Let our expert team help you submit your claim for free: When customer service can’t solve your problem, what’s the next way to try to contact Verizon Wireless? For a lot of dissatisfied Verizon Wireless customers, the next step is to start a legal process.Īrbitration is often faster & easier than taking Verizon to small claims court. How do I contact Verizon Wireless with a legal complaint? (Take caution: some customers have reported hostile and aggressive responses from companies when they try this out.) While you won’t get through to a senior executive themself, his or her personal assistant may transfer you to an escalated customer service process. Who are the top Executives at Verizon to ask for? Use the company’s own site, or an outside org chart to find out. Call the main line for Verizon Wireless’ Corporate Offices at (908) 559-2001.Īt this direct line to Verizon Wireless’ corporate office you can use the phone directory to look up senior Verizon Wireless executives like the CEO or General Counsel (the top lawyer). The specialists are better trained to expedite your issue. If you contact Verizon Wireless through the Executive Response team, you might get Verizon Wireless to listen. Verizon Wireless’ Executive Customer Relations team deals with complaints that have been escalated from the lower levels of customer support.
You might start trying to contact Verizon Wireless on their Main Customer Service line at (800) 922-0204 or through their online customer service here.īut if you’re looking for how to contact a real person at Verizon Wireless who can actually do something. So you have a problem with Verizon Wireless - maybe they are overbilling you, a salesperson misled you, or they won’t provide a rebate they promised.